Gear Project Manager

About the role

Join our team and contribute to innovative solutions in energy management and sustainability. We are seeking individuals who are passionate about providing exceptional customer service and technical support.

Responsibilities

• Provide technical support and troubleshooting for residential and commercial customers.
• Manage customer inquiries via phone, email, and online chat.
• Coordinate with field technicians to resolve issues and improve customer satisfaction.
• Handle billing and payment processing for services provided.
• Stay updated on new products and services to offer best-in-class solutions.

Requirements

• High school diploma or equivalent.
• Experience in customer service or technical support preferred.
• Strong communication skills and ability to work independently.
• Basic knowledge of HVAC, electrical systems, and renewable energy technologies.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Valid driver’s license and reliable transportation.
• Proficiency in Microsoft Office Suite.
• Excellent problem-solving and analytical skills.

Skills

• Customer service skills.
• Technical troubleshooting abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary package.
• Incentive bonuses based on performance.
• Vacation and sick time.
• Paid training and professional development opportunities.
• Flexible work schedule.

Pay

Salary range: $20 - $25 per hour, depending on experience.

Schedule

Flexible schedule with potential for evening and weekend shifts.