GEAR Business Control Specialist

Bank of America · Addison, TX · 1 mo ago

FinanceFull-time

About the role

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. The firm emphasizes Responsible Growth, a culture of caring, and an inclusive workplace where teammates can succeed, build a career, and contribute to shared success. Employees receive competitive, flexible benefits that support physical, emotional, and financial wellness. The company maintains an in‑office culture that supports collaboration, engagement, and career development, while offering role‑specific flexibility based on business needs. This position focuses on executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF), providing analytical and administrative support to ensure adherence to enterprise‑wide standards.

Responsibilities

Comply with controls and Quality Assurance (QA) practices for Wealth Management Operations (WMO) Legal Order.
Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
Perform QA activities including executing controls, managing cases, and reporting results.
Support initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success.
Document defects, evidence packages, and quality findings.
Ensure evaluations are completed within required service levels.
Provide quality results that equip the business with detailed information for coaching.
Partner with business stakeholders, leadership, and quality teams to maintain consistent quality standards and drive process effectiveness.
Assess the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards.
Provide administrative support for monitoring and testing controls by gathering and organizing data to identify issues and remediation opportunities.
Support business continuity efforts through compliance with controls and QA practices.
Support operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews, capturing data for inspection metrics and dashboard reporting.

Required Qualifications

Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments.
Minimum 1 year of experience in Quality Assurance, including case and transaction reviews, measuring adherence to quality standards, and reporting results.
Experience identifying root causes of defects or errors and providing actionable feedback to improve quality and performance.
Demonstrated ability to manage caseloads in a fast‑paced environment, prioritize work, and meet service level agreements and business objectives.
Proven track record of delivering quality reviews with high accuracy, thoroughness, and adherence to policies, procedures, and control standards.
Strong written and verbal communication skills for documenting findings, delivering feedback, and presenting quality, risk, and control information clearly and accurately.

Skills

Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research

Schedule