GEAR Business Control Manager
About the role
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day. We foster an inclusive workplace where every teammate can succeed, build a career and contribute to shared success, offering competitive and flexible benefits that support physical, emotional, and financial wellness. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development while providing role‑specific flexibility.
This position is responsible for leading and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The role executes LOB/ECF processes and tools to ensure adherence to enterprise‑wide standards, supports the implementation of quality assurance and quality control processes, conducts ongoing monitoring and testing of controls, identifies issues and remediation actions, and builds action plans and milestones.
Responsibilities
- Oversees the design and effectiveness of the risk and control environment and ensures adherence to enterprise‑wide standards.
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities.
- Supports the overall management and research required for regulatory exams, internal audits, and other monitoring and inspection reviews, evaluating data and information relevant to inspection metrics for dashboard reporting.
- Leads the assessment of the design and effectiveness of the risk and control environment to ensure adherence to enterprise‑wide standards.
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
- Manages and reviews all operations front‑line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews.
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
Required Qualifications
- Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company, with a strong track record of success and demonstrated progression in assignment complexity, or equivalent related experience within financial services.
- Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments.
- Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up.
- Demonstrated success leading large‑scale control, testing, risk, or operating model transformation initiatives across multiple business groups.
- Strategic, logical, and creative thinker with the ability to synthesize information into meaningful, crisp, tailored, and thematic messaging for senior management.
- Excellent interpersonal and relationship‑building skills, with a strong ability to collaborate, partner, and influence.
- Experience or proven ability to build and modify process design for ongoing process improvement.
- Effective project manager who can lead and execute with a positive, energetic attitude.
- Strong oral and written communication skills, including the ability to communicate clearly and concisely with leadership, Risk, and Audit.
- Highly organized and detail‑oriented.
Skills
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality Assurance
Schedule
- Shift: 1st shift (United States of America)
- Hours per week: 40