GCP Support & Service Delivery Lead

About the role

As a GCP Support & Service Delivery Lead, you will make an impact by overseeing advanced technical support and service delivery for enterprise systems built on Python3 and GCP, ensuring high availability, reliability, and performance for global transportation and logistics clients. You will be a valued member of the Technology Support team and work collaboratively with support, engineering, development, and infrastructure teams.

Responsibilities

• Lead end-to-end technical support operations for complex Python3 and GCP-based applications, ensuring rapid incident resolution and minimal disruption to mission-critical business services.
• Oversee service delivery governance across GCP DevOps, GCP Cloud, Cloud SQL, and BigQuery environments, maintaining adherence to enterprise standards and customer commitments.
• Drive continuous improvement initiatives in monitoring, alerting, and automation within GCP DevOps pipelines to reduce manual effort and accelerate safe software releases.
• Manage escalation processes for critical service outages, organizing technical war rooms and ensuring transparent updates to stakeholders until recovery is achieved.
• Guide configuration and administration of GCP Cloud SQL and BigQuery solutions to safeguard data integrity, improve query performance, and support analytics-enabled decision making.

Requirements

• 10+ years of experience working with Python3
• 10+ years of experience across GCP, including GCP DevOps, GCP Cloud, Cloud SQL, and BigQuery
• Proven track record leading technical support and service delivery for enterprise-scale applications
• Strong background in root cause analysis and incident/problem management for production systems
• Experience mentoring support professionals on advanced troubleshooting and cloud-native tools

Skills

• Experience working with transportation and logistics business teams
• Background in security, compliance, and data privacy practices within cloud environments
• Experience building observability solutions (logging, metrics, dashboards) for cloud-native services

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The annual salary for this position is between $156,000- $185,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Schedule

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Parsippany, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.