GC Retail Seasonal Support Store 552

About the role

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

Responsibilities

• Greet customers, qualify their needs, match their need to the right product, and pitch and overcome objections to close the sale.
• Reach sales targets on services.
• Demonstrate product and service knowledge to customers.
• Assist customers and guide them through the sales process.
• Engage in continual learning through the onboarding, certification, and continuing education process.
• Assist with the execution of all tasks to ensure the store is ready to conduct business and service customers.
• Monitor inventory levels and replenish displays as needed.
• Build client relationships (clienteling) to fulfill future service needs.
• Perform additional duties as assigned.

Requirements

• Willing to work nights, weekends, and holidays.
• Strong orientation towards providing excellent customer service.
• High attention to detail.

Skills

• Customer Focus: Understands customer service principles, able to provide an excellent customer experience; able to connect with customers in a meaningful way; approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers; able to step in to handle customer service issues.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them; able to learn quickly and take positive action without being requested; able to develop knowledge and skills including product, store operations, sales, and leadership.