GC Retail Lessons Lead Store 336

Pay Rate: $17.54/hr - $25.63/hr depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

Benefits

• Medical, Dental, Vision
• 401K plus company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musicians (time off to tour and return to your job)

About the Role

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As our Lessons Lead, you will be responsible for ensuring a great experience for all customers and students by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of the Lessons facility.

Responsibilities

• Increase the student count within the lesson program by driving and maintaining sales and promotional programs
• Sell rehearsal space
• Communicate with parents and students, ensuring an overall positive experience
• Provide guidance to instructors, their schedules (both teaching and non-teaching), and students by coordinating lesson schedules with instructor availability
• Maintain and increase curriculum sales
• Ensure systems are functioning properly
• Maintain the lesson and rehearsal schedules for the facility
• Additional duties as assigned

Requirements

• 3+ years of relevant work experience in musical instruction (admin, retail non-instruction, etc.)
• Must be able to lift up to 25 lbs
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Preferences

• Associate’s Degree
• Skilled understanding of Guitar Center retail systems and processes

Skills

• Customer Focus: Understands customer service principles and provides an excellent customer experience. Connects with customers meaningfully, is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Handles customer service issues effectively.
• Interpersonal Communication: Communicates clearly and courteously through various means (written and verbal) with diverse individuals, including internal and external stakeholders at all levels. Demonstrates respect for others, surroundings, and self.
• Organizational Skills: Utilizes time, energy, and resources efficiently to stay on track and achieve goals. Adheres to systematic courses of action, multitasks, and pays strong attention to detail in a fast-paced, high-urgency environment. Completes tasks thoroughly and in a timely manner.
• Performance Management: Leads, manages, and mentors others. Leads by example and develops the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback. Manages a geographically dispersed team.