GC Retail Lessons Lead Store 246

Benefits

• Gig leave for musicians — take time off to tour and return to your job
• Medical, dental, and vision insurance
• 401(k) with company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options

About the role

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Lessons Lead, you will be responsible for ensuring a great experience for all customers and students, by selling lesson and rehearsal packages, assisting customers with questions, and providing tours of the Lessons facility.

Qualifications

• Customer Focus: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way; approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse individuals, including internal and external stakeholders at all levels, in a clear, concise, positive, and courteous manner. Demonstrates respect to others, surroundings, and self.
• Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Adheres to a systematic course of action to achieve objectives. Able to multitask and pay strong attention to detail in a fast-paced, high-urgency environment. Completes tasks thoroughly and in a timely manner.
• Performance Management: Able to lead, manage, and mentor others. Leads by example and develops the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback. Able to manage a geographically dispersed team.

Responsibilities

• Increase the student count within the lesson program by driving and maintaining sales and promotional programs
• Sell rehearsal space
• Communicate with parents and students, ensuring an overall positive experience
• Provide guidance to instructors, their schedules (both teaching and non-teaching), and students by coordinating lesson schedules with instructor availability
• Maintain and increase curriculum sales
• Ensure systems are functioning properly
• Maintain the lesson and rehearsal schedules for the facility
• Additional duties as assigned

Requirements

• 3+ years of relevant work experience in musical instruction (admin, retail non-instruction, etc.)
• Ability to lift up to 25 lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

• Associate's Degree
• Skilled understanding of Guitar Center retail systems and processes