GC Retail Lead Customer Service Associate Store 810

About the role

POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Lead Customer Service Associate, you will be responsible to deliver an exceptional customer experience in our stores, providing guidance to other associates within the store, maintaining strong individual sales performance levels and merchandising inventory.

Responsibilities

• Provide sales guidance to associates on the sales floor
• Manage customer interaction -- maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed
• Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g. replenish displays, filling holes and ensuring displays are functional)
• Hold ""The Mic"" to drive sales when scheduled, acting as a role model for sales productivity and behaviors
• Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standard
• Additional duties as assigned

Requirements

• 2+ years of relevant work experience
• Must be able to lift up to 50lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Qualifications

Preferences: Skilled understanding of Guitar Center retail systems and processes

Skills

• Coaching: Able to provide effective coaching and guidance to others; lead by example; serve as a positive role model.
• Collaboration: Able to develop cooperation and teamwork; good team player; build good working relationships.
• Customer Focus: Understands customer service principles; provide excellent experience; connect meaningfully; approachable, genuine, knowledgeable, encouraging, passionate, committed; able to step in to handle issues.
• Initiative: Able to identify opportunities & issues and follow through; learn quickly; take positive action without being requested; develop knowledge and skills.
• Interpersonal Communication: Able to communicate through various means with diverse individuals; clear, concise, positive, courteous; demonstrate respect.
• Organizational Skills: Able to utilize time, energy, resources; adhere to systematic course; multitask; pay strong attention to detail; complete tasks thoroughly timely.
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
• Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs.

Benefits

• Medical, Dental, Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave (time off to share music with the world)

Pay

Pay Rate: $20.50 - $25.63 depending on location, background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.