Gateway Support Rep 1

About Our Client:The organization operates in the financial services industry, focusing on payment processing technology and solutions for businesses and customers globally. It addresses the challenge of enabling secure, efficient financial transactions by providing tailored payment platforms and ecosystems. The organization supports over 1.5 million customers worldwide, facilitating financial goals through innovative technology and customer service. About the Opportunity:The GATEWAY SUPPORT REP 1 role serves as the frontline technical support for businesses relying on payment processing technology. This position is responsible for troubleshooting gateway, software, and hardware issues, ensuring clients can maintain smooth operations. The role is crucial for maintaining customer satisfaction and operational continuity in a fast-paced support environment. Responsibilities:Handle inbound technical support calls from merchants and business clientsDiagnose and troubleshoot payment gateway, software, and hardware issuesGuide customers through technical troubleshooting steps over the phoneDocument customer interactions and troubleshooting activities accuratelySupport email inquiries between callsCollaborate with team leads and Tier 2 support when escalations are requiredCommunicate effectively during high-pressure situations and service disruptionsStay current on new technologies, system updates, and business processes Requirements:Minimum 1 year of technical support, help desk, call center, or customer service experienceBasic troubleshooting experience with software, hardware, or technical systemsStrong verbal communication skillsAbility to explain technical concepts to non-technical individualsStrong customer service and problem-solving skillsAbility to multitask across phone conversations, documentation, and team communicationsPreferred: Associate's degree or coursework in IT, Computer Science, or related fieldPreferred: Technical certifications or trainingPreferred: Experience in call center or IT supportPreferred: Experience with payment systems, point-of-sale systems, financial services technology, or merchant services Pay Range and Compensation Package:Pay range: $20.00 - $26.39 per hourComprehensive benefits package including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (subject to eligibility) Benefits & Perks:Medical insuranceDental insuranceVision insurance401(k)Paid maternity leavePaid paternity leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.