Gatekeeping Staff

Job Overview

As Gatekeeping Staff, you will perform functions to manage and monitor traffic entering a gated community. You will also play a key role in ensuring a welcoming environment while adhering to access control protocols.

Responsibilities

• Greet and assist residents, guests, vendors and contractors
• Manage community access procedures in accordance with established policies
• Maintain accurate visitor and access records
• Provide information and assistance to residents and visitors
• Observe and report community concerns, incidents, or policy violations to management
• Document incidents, activities, and resident interactions as required
• Operate gatehouse, access control, and communication systems
• Perform routine inspections and report maintenance or safety concerns
• Aid residents with access devices and visitor registration processes
• Escalate emergencies or urgent situations in accordance with established procedures

Compensation

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Skills And Qualifications

• Strong observational skills and attention to detail
• Excellent verbal and written communication with a focus on customer service
• Ability to remain calm and composed in stressful situations
• Familiarity with computer, smartphone/tablet usage, and monitoring systems
• Valid driver’s license

Education And Experience

• Utilization of ticket sales systems and payment processing systems
• Preferred degree in recreation, hospitality or communication field
• Minimum 3 years' experience in coordinating and promoting activities and events

Physical Requirements

• Stand for long periods and patrol the premises
• Capable of walking throughout the property

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Equal Opportunity Employer

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Alternative Selection Process or Reasonable Accommodations

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.