Gatehouse Attendant- Glen Eyrie

About the role

The Guest Services Attendant shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators’ calling, values and purpose: to advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.

Responsibilities

• Gatehouse: greet and direct Glen Eyrie guests, determining appropriate access to the property, and preparing any paperwork or documentation as needed
• Answer a multi-line phone system and manage the Outlook calendar
• Respond to and manage emergency communication to/between persons on property, Glen Eyrie Management, 911 services and First Responders
• Prepare paperwork and documentation for guest interaction
• Check in guests at the Gate House using the reservation system when Front Desk is closed
• Maintain a Glen Eyrie activity calendar within MS Outlook
• Act as a Glen Eyrie and Navigators public relations liaison for visitors to the Gatehouse
• Determine appropriate access to the property for unannounced visitors according to the policies of the Guest Services department, turning away unannounced visitors when needed in a hospitable way, prioritizing the reserved guest experiences
• Interact with other Glen Eyrie departments regarding arrivals of guests and visitors
• Interact with other Glen Eyrie departments regarding guest needs
• Participate in Glen Eyrie staff and team meetings/trainings
• Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate
• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required
• Submit time worked on a weekly basis through the Workday Time Tracking system
• Adhere to the handbooks from both the Navigators and Glen Eyrie at all times
• Perform other job-related duties as assigned

Core Competencies

• Strong customer care focus
• Ability to perform tasks in a largely unsupervised environment

Requirements

• Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators
• Experience: Some retail or hospitality experience
• Technical Knowledge & Skills: Microsoft Office proficiency; excellent computer skills
• Communication: Excellent interpersonal and communication skills including verbal and written, to interact with guests and Glen Eyrie staff

Pay

$16.35 hourly