Gate Security Officer - 2nd Shift - Full Time

About the role

Biltmore Estate Gate Security Officers are responsible for ensuring the safety and security of guests, employees, assets, and property, and will support and contribute to the world-class guest service experience that Biltmore offers.

Responsibilities

• Monitor and movement of traffic to/from the estate and provide assistance in a professional and hospitable manner
• Security and emergency response services for assigned location(s)
• Support for staff, guests, and vendors
• Access control for historic buildings, secured sites/buildings/locations, and other property and assets
• Provide general assistance and support for leadership, the department, and the company as required

Qualifications

• High school diploma required
• Related training or certifications helpful
• Must have or be able to obtain AED, CPR and First Aid, Crowd Management certifications
• At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred
• Prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service is preferred
• Commitment to delivering world-class internal/external guest service
• The ability to demonstrate a professional and polished appearance as well as successfully maintain professional communication skills (written and verbal)
• Demonstrated ability to write and complete reports in Microsoft Word, Excel and Outlook
• Ability to properly evaluate situations and exercise good judgment is essential
• Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistently
• Works effectively both independently and as part of a dynamic guest service team
• Must be able to quickly acquire knowledge of Biltmore's systems, and protocols
• Ability to prioritize work, multitask, and adapt to change accordingly
• Keen attention to detail; ability to retain large amounts of information
• Must be a self-starter and have strong problem-solving skills

Physical Requirements

• Work inside and outside in all types of weather with fluctuations in temperature and conditions
• Stand/walk for extended periods
• Physically assist guests and employees as needed
• Lift up to 50 pounds occasionally; capable of lifting/pulling/pushing up to 100 pounds with assistance if needed
• Possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously
• Must be at least 18 years of age and have a valid driver’s license
• Able to look at computer screens for an extended period of time