Gas Station Manager

About the Role

The Gas Station Store Manager is responsible for the overall operation, profitability, safety, cleanliness, staffing, and customer-service performance of the assigned gas station and convenience store. This position oversees daily retail, fuel, food service, lottery, cash-handling, inventory, merchandising, and employee-management activities while ensuring compliance with company policies, fuel-brand standards, food-safety requirements, age-restricted sales laws, and all applicable local, state, and federal regulations.

The Store Manager leads by example, maintains a professional and customer-focused environment, controls expenses and inventory losses, develops employees, and meets established sales and profitability goals.

Responsibilities

• Store Operations
  • Direct and oversee all daily gas station, convenience-store, and food-service operations.
  • Ensure the store opens, operates, and closes according to the approved schedule.
  • Maintain appropriate employee coverage during all operating hours.
  • Complete and verify daily, weekly, and monthly operational checklists.
  • Ensure the sales floor, fuel pumps, restrooms, parking lot, food-service areas, coolers, stockrooms, and exterior areas remain clean, organized, safe, and properly maintained.
  • Monitor store conditions throughout the day and address operational issues promptly.
  • Ensure products are properly stocked, priced, rotated, labeled, and displayed.
  • Maintain compliance with fuel-brand image, signage, promotional, and merchandising requirements.
  • Communicate company policies, operational changes, promotions, and performance expectations to employees.
  • Respond to emergencies, equipment failures, staffing shortages, customer incidents, and security concerns.
• Employee Leadership and Scheduling
  • Recruit, interview, select, onboard, train, supervise, coach, and evaluate store employees.
  • Prepare and maintain employee schedules based on projected sales, customer traffic, labor budgets, and business needs.
  • Ensure shifts are adequately staffed while controlling overtime and unnecessary labor expenses.
  • Review employee time records and verify that hours worked are accurate.
  • Monitor attendance, punctuality, uniform compliance, customer service, productivity, and job performance.
  • Assign daily tasks and ensure employees complete opening, shift-change, cleaning, stocking, and closing responsibilities.
  • Conduct employee meetings and provide ongoing training.
  • Address employee concerns, conflicts, performance issues, and policy violations professionally.
  • Document coaching, counseling, disciplinary actions, accidents, and other employee-related matters.
  • Promote a respectful, professional, and team-oriented work environment.
  • Identify employees with leadership potential and provide development opportunities.
  • Follow company procedures and applicable laws related to hiring, scheduling, discipline, leave, and termination.
• Customer Service
  • Ensure customers receive prompt, courteous, accurate, and professional service.
  • Greet customers and assist with product, fuel, food, lottery, and store-related questions.
  • Investigate and resolve customer complaints in a timely and respectful manner.
  • Establish clear customer-service expectations for all employees.
  • Monitor checkout lines, service times, store appearance, and employee interactions.
  • Build positive relationships with regular customers and the surrounding community.
  • Report serious customer incidents, threats, injuries, or claims to the appropriate company representative.
• Cash Management and Financial Controls
  • Safeguard cash, checks, money orders, lottery funds, gift cards, fuel receipts, and other store assets.
  • Verify cash-register tills, safe balances, deposits, paid-outs, refunds, voids, discounts, and other financial transactions.
  • Prepare or supervise daily bank deposits according to company procedures.
  • Ensure deposits are accurate, properly documented, secured, and delivered on time.
  • Review daily sales reports and investigate cash shortages, overages, and unusual transactions.
  • Maintain strict control over safe access, register access, keys, alarm codes, and other security information.
  • Ensure employees comply with register-assignment and cash-handling requirements.
  • Review fuel, merchandise, lottery, food-service, and other departmental sales activity.
  • Monitor controllable expenses, labor costs, gross profit, food waste, inventory shrinkage, and store profitability.
  • Submit invoices, receipts, reports, and supporting documents to the accounting department as required.
  • Cooperate with audits, reconciliations, inventory reviews, and financial investigations.
• Fuel Operations
  • Monitor fuel inventory levels, fuel deliveries, pump operations, and pricing.
  • Verify fuel deliveries and ensure quantities and product grades are correct.
  • Maintain required fuel-delivery, tank, inspection, and environmental records.
  • Inspect fuel pumps, hoses, nozzles, emergency shutoffs, spill kits, and surrounding areas.
  • Report leaks, spills, water intrusion, damaged equipment, or suspected environmental concerns immediately.
  • Ensure fuel prices displayed on pumps, signs, and the point-of-sale system are accurate.
  • Respond appropriately to drive-offs, payment disputes, pump malfunctions, and customer concerns.
  • Ensure employees understand emergency fuel-shutoff and spill-response procedures.
  • Follow all applicable underground-storage-tank, environmental, fire-safety, and fuel-handling requirements.
• Inventory Management and Loss Prevention
  • Order merchandise, food, beverages, tobacco products, supplies, and other inventory based on sales history and established inventory targets.
  • Maintain appropriate inventory levels without excessive overstocking.
  • Receive deliveries and verify product quantities, prices, quality, and condition.
  • Compare invoices, delivery documents, and received merchandise for accuracy.
  • Ensure inventory is stored securely and rotated using the first-in, first-out method when applicable.
  • Conduct or supervise cycle counts, category counts, and full physical inventories.
  • Review inventory reports and investigate shortages, excessive waste, unusual adjustments, and negative margins.
  • Reduce shrinkage caused by theft, damage, spoilage, administrative errors, improper receiving, and unauthorized discounts.
  • Maintain control over high-risk products, including tobacco, alcohol, lottery tickets, gift cards, and other restricted or high-value merchandise.
  • Review camera footage and transaction records when authorized and necessary.
  • Report suspected employee theft, vendor fraud, shoplifting, or other losses according to company procedures.
  • Ensure back doors, storage areas, offices, safes, and restricted areas remain secured.
• Vendor and Delivery Management
  • Maintain professional relationships with approved vendors, fuel suppliers, delivery drivers, technicians, and service providers.
  • Ensure vendors sign in and follow store security and receiving procedures.
  • Supervise or verify merchandise and fuel deliveries.
  • Resolve delivery discrepancies and damaged-product issues.
  • Prevent unauthorized vendors from placing products, changing displays, or removing merchandise.
  • Submit vendor invoices and credits accurately and on time.
  • Notify company leadership of recurring vendor, pricing, product-quality, or delivery problems.
• Food Service Operations
  • Oversee food preparation, food quality, production levels, product availability, and food-service profitability.
  • Ensure food-service employees follow approved recipes, portion standards, cooking procedures, and holding times.
  • Monitor food temperatures and required safety logs.
  • Ensure food is properly labeled, dated, stored, rotated, and discarded when expired.
  • Maintain clean and sanitized food-preparation, service, storage, and equipment areas.
  • Monitor food waste and adjust production levels based on customer demand.
  • Ensure compliance with health-department and food-safety requirements.
  • Maintain required food-manager or food-handler certifications.
  • Correct food-safety violations immediately and report serious concerns to company leadership.
• Lottery Operations
  • Ensure lottery tickets, scratch-off tickets, and lottery funds are secured and properly controlled.
  • Verify lottery deliveries, activations, settlements, inventory, and returns.
  • Reconcile lottery sales and ticket inventory according to company procedures.
  • Investigate missing tickets, shortages, or discrepancies promptly.
  • Ensure lottery sales comply with age-verification and state lottery requirements.
  • Limit lottery-system access to authorized employees.
  • Ensure winning tickets are processed according to established payout limits and procedures.
• Age-Restricted Products
  • Ensure employees verify identification for tobacco, alcohol, lottery, and other age-restricted products.
  • Train employees on approved identification, refusal-of-sale, and age-verification procedures.
  • Monitor compliance through observation, register reports, and available company systems.
  • Prevent sales to minors, visibly intoxicated individuals, or other prohibited customers.
  • Maintain required licenses, permits, and compliance notices.
  • Immediately report failed compliance checks, citations, or regulatory visits to company leadership.
• Safety, Security, and Regulatory Compliance
  • Maintain a safe environment for employees, customers, vendors, and visitors.
  • Conduct routine safety inspections and promptly correct hazards.
  • Ensure exits, electrical panels, fire extinguishers, emergency shutoffs, and safety equipment remain accessible.
  • Follow and enforce robbery-prevention, shoplifting, workplace-violence, emergency, and incident-response procedures.
  • Ensure employees do not chase suspected shoplifters or place themselves in unsafe situations.
  • Respond appropriately to accidents, injuries, threats, fires, robberies, severe weather, fuel spills, and other emergencies.
  • Complete incident and accident reports accurately and promptly.
  • Preserve video footage, witness information, receipts, and other evidence when required.