Gas and Water Field Supervisor - Customer Service Field Division

About this opportunity

The City of Richmond Department of Public Utilities – Water Utility Division is seeking qualified individuals to fill the position of Gas and Water Field Supervisor. The anticipated hiring range is $47,490 - $67,139.

Responsibilities

• Supervising staff including selecting and recommending selections, training, and evaluating work, counseling, disciplining, and recommending terminations
• Assigning work and coaching service technicians
• Handling dispatch duties and other communications to ensure proper on-site placement of technicians
• Monitoring workload progress and employee performance in the field
• Scheduling and distributing work assignments
• Monitoring overtime and travel of technicians
• Analyzing data from computer print outs of daily work and evaluating performance
• Evaluating customer satisfaction in the servicing of gas and water utilities
• Maintaining all meter reading & AMR maintenance equipment
• Driving mobile routes utilizing DCU & MC2
• Meeting/communicating with internal and external customers

Required qualifications

• High school diploma, GED and training that is equivalent to the satisfactory completion of one year of college education or specialized advanced training
• Two years of experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Knowledge, skills, and abilities

• Considerable knowledge of Gas/Water pipeline maintenance and repair (e.g. placing a sleeve to stop a leak, hot tapping)
• Knowledge of Standard Operating Procedures and Abnormal Operating Conditions
• Knowledge of pipe fitting and plumbing
• Knowledge of GIS maps and Advantex
• Skill in oral and written communication
• Skill in interpersonal communication
• Skill in using hand tools such as shovels and wrenches
• Skill in using gas detection equipment (combustible gas indicator)
• Skill in pre-trip vehicle inspections
• Ability to identify hazardous situations
• Ability to think critically
• Ability to follow standard operating procedures
• Ability to train others and ensure subordinates follow safety regulations and procedures

Licensing and certifications

• Requires a Driver's License and a Commonwealth of Virginia Driver's License within 30 days of hire

Preferred qualifications

• At least two years of supervisory experience in a fast paced customer focused environment
• At least one year of professional experience in a government locality Utility department
• Commitment to delivering excellent customer service
• Strong multi-tasking and organizational skills
• Strong creative thinking abilities and problem solving skills
• Self-directed worker with a willingness to take on challenges with a "can-do attitude"
• Ability to work with various individuals in departments, stakeholders and constituents at all levels
• Schedule flexibility to work in a 24/7/365 operating department
• Intermediate proficiency with MS Office products such as Word and Excel
• Working experience with MS Outlook and Advantex work scheduling tool
• Customer Information System (CIS) Banner
• Bilingual, Spanish speaking candidates are encouraged to apply

Working conditions

• Incumbent serves as an essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather
• The selected candidate may be required to work 24 hour on-call, weekend and holiday call duty as scheduled
• Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond
• Exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.
• Atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation
• Inadequate lighting
• Intense noise
• Environmental hazards such as disruptive people, imminent danger, and a threatening environment

Physical requirements

• Must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint
• Regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear
• Frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers
• This classification is considered to be heavy work, exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects