Garnishment Services Specialist I

About the role

The Garnishment Services Specialist Level I (GSS I) is responsible for supporting Paylocity's clients who use garnishment services. This role involves maintaining garnishment rules, processing wage garnishments, responding to client inquiries, and ensuring compliance with legal mandates.

Responsibilities

• Maintain garnishment rules in system to ensure proper withholding according to state rules and garnishment type.
• Maintain employee garnishment data with accurate start and stop dates for each order.
• Process ordered wage garnishments such as child support, student loans, wage assignments, bankruptcy orders, and tax levies.
• Respond to client garnishment inquiries in a timely manner.
• Partner with Account Managers to resolve client issues and provide guidance on garnishment compliance.
• Manage time effectively and prioritize tasks to meet deadlines.
• Validate garnishment orders/writs for compliance with local, state, and federal laws.
• Provide clients with garnishment compliance best practices and organizational change management.
• Manage emerging markets, mid, and major clients with appropriate response times, call metrics, and client service experience.
• Review GMS Community page and GMS Teams channel for issue resolutions and best practices.
• Ensure confidentiality and discretion when handling sensitive employee information.
• Complete other duties as assigned.

Requirements

• Bachelor’s Degree required.
• Minimum of 1 year of experience in a client-facing role, payroll, accounting, finance, garnishment processing, and/or taxes in a customer service or shared services call center environment.
• Experience in a Paylocity account manager or implementation consultant role is preferred.
• Excellent communication and relationship-building skills.
• Sophisticated writing and interpersonal communication skills.
• Attention to detail.
• Excellent organizational skills and ability to work independently.
• Proficiency in Microsoft Office, including Outlook, Excel, and PowerPoint.
• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment.
• Problem-solving, analysis, and teamwork skills.
• Understanding of federal and state payroll regulations and garnishment laws.

Qualifications

• Ability to sit for extended periods.
• Use of computer and phone systems.

Skills

• Knowledge of garnishment laws and regulations.
• Strong communication and relationship-building skills.
• Attention to detail and organizational skills.
• Proficiency in Microsoft Office.
• Ability to manage changing priorities and deadlines.
• Problem-solving and analytical skills.

Benefits

Paylocity offers a comprehensive benefits package that includes medical, dental, vision, life, disability, and a 401(k) match. Additional benefits may include paid time off, health and wellness programs, and professional development opportunities.

Pay

The base pay range for this position is $34,000 - $55,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

This is a 100% in-office role based at one of Paylocity's U.S. office locations (Meridian, ID or Rochester, NY or Schaumburg, IL). Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.