Garnishment Services Specialist I

About the role

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Responsibilities

• Maintain garnishment rules in system to determine proper withholding from employee wages according to state rules and garnishment type.
• Maintain employee garnishment data with applicable start and stop dates for each order promptly according to information contained within order and applicable deadlines. Processes ordered wage garnishments: child support, student loans, wage assignments, bankruptcy orders, state and federal tax levies.
• Process E-file documents to courts (as applicable)
• Responds in a timely manner to client’s garnishment inquiries.
• Partner with Account Managers to provide resolution to client inquiries.
• Proactively identify issues and utilize available resources to identify appropriate solutions for clients.
• Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders.
• Manage time effectively and prioritize tasks in order to meet deadlines.
• Validate Garnishment Orders/ Writs are in compliance with local, state, federal laws and ebooks.
• Provide clients guidance on garnishment compliance best practices, organizational change management and Paylocity product fit.
• Ability to manage emerging markets, mid, majors clients with appropriate response time, call metrics, DOCC client service experience, provide Garnishment policy updates with Federal, state, local legislative changes.
• Review GMS Community page, GMS Teams Channel for resolution to client issues and best practices.
• Maintain a high level of confidentiality and discretion when handling sensitive employee information.
• Completes other duties as assigned.

Requirements

• Bachelor’s Degree required.
• Minimum of 1 year of experience in a client-facing role, payroll, accounting, finance, garnishment processing, and/or taxes in a customer service or shared services call center environment.
• Experience in a Paylocity account manager or implementation consultant role is preferred.
• Excellent communication and relationship-building skills.
• Must display sophisticated writing and interpersonal communication skills.
• Attention to detail.
• Excellent organizational skills and ability to work independently.
• Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint
• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment.
• Ability to problem solve, analyze information, work in team environment, demonstrate professionalism.
• Ability to understand, interpret, and apply the legal mandates and restrictions related to garnishments laws and regulations.
• General knowledge of federal and state payroll regulations and garnishment laws.

Qualifications

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Skills

• Problem-solving skills
• Communication skills
• Attention to detail
• Organizational skills
• Microsoft Office proficiency
• Legal knowledge of garnishment laws and regulations
• Knowledge of federal and state payroll regulations

Benefits

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

Pay

The base pay range for this position is $34,000 - $55,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.

Schedule

In-Office: This is a 100% in-office role based at one of our U.S. office locations (Meridian, ID or Rochester, NY or Schaumburg, IL). Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.