Gardens Gateway Retail Lead Partner
Job Summary
The Retail Lead Partner supports daily retail operations at Rock City Gardens by providing front-line leadership, supervising partners, and ensuring exceptional guest service. This role assists with operational execution, merchandising, cash handling oversight, and partner training while maintaining a positive, high-performing team environment. The Retail Lead Partner serves as a key support to leadership and helps ensure consistency, efficiency, and a guest-focused experience across all retail locations.
About the Role
This Role Supports Rock City Enterprises’ Mission “To enrich lives through Wonder and Connection.”
Essential Duties & Responsibilities
Lead the Rock City Gardens Retail team in accordance with the Culture of Excellence and operational goals.
Provide day-to-day supervision of partners in the absence of the Team Leader.
Assist with partner training, including opening and closing procedures, cash handling, and register usage.
Communicate scheduling concerns and staffing needs to the Team Leader or Retail Operations Manager.
Proactively manage labor during changing business needs.
Deliver excellent guest service in all aspects of retail operations.
Model appropriate guest and partner interactions at all times.
Support a welcoming, professional environment that reflects Rock City Enterprises’ mission and values.
Aid the Team Leader with merchandise ordering and tracking sales and damages.
Collaborate to ensure merchandise is attractively displayed and shops are clean, organized, and well stocked.
Support efforts to achieve favorable per-cap spending through visual presentation and guest engagement.
Perform cashier duties as needed.
Monitor cash handling procedures to minimize shrink and loss.
Ensure company policies and procedures are followed and enforced consistently.
Requirements
Education & Experience: High school diploma or GED preferred, or currently pursuing. Four to six months of related retail, customer service, or hospitality experience preferred. Equivalent combination of education and experience will be considered.
Knowledge & Skills: Strong guest service and sales-oriented mindset. Ability to effectively communicate with guests, partners, and leadership in one-on-one and small group settings. Basic math skills, including the ability to add, subtract, multiply, and divide using U.S. currency. Basic computer and point-of-sale skills preferred.
Professional Attributes: Outgoing, friendly personality with a desire to provide quality service. Ability to present a conservative, professional image to guests and partners. Willingness to learn, support the team, and contribute positively to the work environment.
Licenses & Availability: Flexible availability to work nights, weekends, holidays, and special events as needed.
Qualifications
Physical Demands & Work Environment: Ability to stand, walk, stoop, kneel, or crouch frequently. Regular use of hands and fingers to handle merchandise and operate a cash register. Ability to lift or move up to 25 pounds. Ability to work in a fast-paced retail environment.
Company Mission & Core Values
Mission: To enrich lives through wonder and connection.
Core Values: Courage | Care | Wonder | Excellence