Garden Tram Tour Guide

Essential Functions

• Greet passengers and ensure passenger safety during tour.
• Aid passengers in boarding and disembarking from the vehicle if necessary.
• Demonstrate a high standard of all safety guidelines and standard operating procedures to appropriately operate, maintain, and transport guests.
• Observe both institutional and departmental policies and protocols.
• Learn and master content to provide narrated tours for all seasons and multiple routes for visitors of all ages.
• Educate and entertain passengers with narration points provided in training for both daytime and nighttime experiences.
• Provide excellent customer service to all guests as an ambassador of the Garden with the ability to work independently or in a team.
• Maintain the cleanliness of the vehicles and monitor operating conditions.
• Provide support for the Garden’s attractions, exhibitions, and events to include ticket barcode scanning, taking digital payment, and line management as needed.

Requirements

• Must be at least 20 years of age with a high school diploma.
• Must have a valid driver’s license and maintain a safe driving record; subject to motor vehicle record (MVR) checks before and during employment.
• Tram drivers must be safety-oriented with at least one year of experience in the service and/or tour industry as a public speaker with a talent for engaging an audience of adults and children.
• Excellent communication skills, professional demeanor, and ability to articulate verbal presentation with a strong command of the English language required.
• Must be available to work during the daytime, evening, weekend and occasional holidays as scheduled.
• Must obtain CPR and First Aid training.
• Proficiency in Microsoft Office is required.

Success Factors

• A commitment to, and ability to effectively convey, the Garden’s mission of connecting people with plants with genuine passion that also embraces and exemplifies the Garden’s core values.
• The ability to adapt, learn new information, and open-mindedness is crucial for the Garden’s evolution over time.
• Continual interest in learning about the Garden including its history, plant collections, and programs.
• Focused on teamwork, a friendly demeanor, excellent communication skills, customer service minded, and adaptability to various audiences and scheduling needs.
• Prioritize safety and effectively follow operating procedures.
• Ability to discern and adapt to the needs and interests of others and make sound judgments based on the environment.

Physical Demands and Work Environment

• Frequent driving of tram that requires continuous movement from standing, sitting, walking, while listening, and speaking.
• Occasional requirements for lifting, pushing, and pulling items up to 50 pounds.
• Continuous exposure to the outdoor environment and to varied weather conditions.
• Work primarily outdoors on uneven terrain and can include working in inclement weather, heat, cold, and humidity.
• Equipment used includes tram, Bluetooth headset microphone/on-board audio system, accessible lift/ramp, two-way radio, First Aid supplies, golf carts, and computer.

Schedule

Tram operates on both weekday and weekends with some evening requirements. Flexibility is essential.