Garage Services Senior Manager

About the Company

GLS North America powers the behind-the-scenes operations of the automotive industry. As an industry leader in garage services, event and location services, and custom vehicle solutions with decades of proven customer satisfaction, our wide range of capabilities and 18 operating locations across North America ensure we are always equipped to service your needs. Whether it’s fleet management, advertising and marketing support, custom IT solutions, event coordination, car prep services, or logistics, we make the impossible possible.

Join a team that’s focused, nimble, and driven to succeed. GLS North America is where creativity meets precision—and where your work helps shape the next stage of the automotive evolution.

Why Work for Us

• Stability & Success: 75+ years of family-owned excellence.
• Work-Life Balance: Consistent scheduling so you’ll always know when you’re working.
• Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it.
• Benefits For All Stages of Life: From medical, dental, and vision coverage, to disability and life insurance, we’ve got you covered.
• 401K with Company Match: Plan for your future while working with us.
• Paid Time Off: 2 weeks of PTO starting after just 30 days.
• Recognition Programs: We celebrate your hard work through multiple recognition programs based on service, values, and performance.
• Growth & Leadership Experience: We believe in developing our team and promoting from within.
• Inclusive Work Culture: Work alongside diverse talent with a range of skills and knowledge.
• Community Engagement: We’re proud to support our local communities through participation in various events.

Responsibilities

• Ensure the GM customer interactions are satisfactory daily.
• Lead and support your team in various positions of coordinators, technicians, porters, and detailers.
• Ensure common, standardized processes established for service diagnosis and repairs are embraced and followed as needed.
• Oversee the weekly dispatching of all technicians' and detailers' work.
• Monitor and ensure the ongoing accuracy of the vehicle scheduling board.
• Prepare a list of equipment, supplies, and repairs required and review specific needs for the team when needed.
• Ensure that the technicians follow warranty material disposition procedures.
• Coordinate parts requirements with the parts and materials department.
• Ensure standardized processes established for vehicle detailing/prep are embraced and followed.
• Oversee coordination of sublet work such as Body/Paint as needed.
• Attend weekly and monthly GM and GLS meetings as needed.

Leadership Responsibilities

• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.
• Identify any gaps in processes and update procedures as required by system and/or process improvements.
• Execute the interview/hiring process of all direct reports and support the process of indirect reports.
• Complete goal setting, development plans, and annual reviews for reporting staff promptly.
• Coach and train team members to understand duties, responsibilities, and performance with established expectations.
• Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk.
• Promote a team member-driven culture including a focus on safety.
• Create and maintain open communication with team members, peers, management, and other departments.

Requirements

• Must have a valid driver’s license.
• Must have exceptional oral and written communication skills.
• Must be customer service oriented.
• Must have exceptional time management and multitasking skills.
• Must be a self-starter.
• Must be a reliable team player.
• Knowledge of automotive safety programs.
• Knowledge of Microsoft Office and Outlook applications preferred.

Working Conditions and Physical Demands

• 30% of the time this job will be completed while walking.
• 25% of the time this job will be completed while sitting.
• 20% of the time this job will be completed while standing.
• 15% of the time this job will be completed while lifting items.
• 10% of the time this job will be completed while pushing items.