Garage Porter - Baltimore, MD

The Spirit Of The Position

The Maintenance Porter is responsible for all janitorial responsibilities for garages and surface lots ensuring they are maintained and cleaned on a daily basis. Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties

• Ensure garages and surface lots are maintained and cleaned on a daily basis.
• Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
• Assist with facilities upkeep including repairs and handyperson jobs (cleaning & clearing sidewalks and garages).
• May need to operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
• Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
• Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide vehicle assistance to customers in garages and surface lots.
• Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Perform other duties as assigned.

Education

High school diploma or GED preferred but not required.

Experience

• Experience with general facility maintenance is highly preferable but not required.
• Experience in customer relations.
• Parking industry experience is preferred but not required.

Skills

• Ability to communicate professionally and effectively.
• Willingness to be flexible, work multiple facility locations.
• Ability to perform handyperson tasks.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 40 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.