Garage Bodily Injury Claims Adjuster

About the role

We are looking for a highly capable Garage Bodily Injury Claims Adjuster to join our team and work from either our Omaha, NE or Richmond, VA office. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Los Angeles, CA, Houston, TX, or Rockwood, PA offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability.

Responsibilities

• Adjudicate Garage Bodily Injury claims of higher technical complexity with a direct impact on departmental results.
• Resolve issues that are generalized and typically not complex, but require understanding of a broader set of issues.
• Conduct detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined.
• Report to senior management and underwriters on claims trends and developments.
• Identify loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
• Analyze claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Investigate claims promptly and thoroughly, including interviewing all involved parties.
• Manage claims in litigation.
• Manage diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly set claim reserves.
• Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution.
• Prepare reports for file documentation.
• Apply creative solutions which result in the best financial outcome.
• Negotiate in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles.
• Process mail and prioritize workload.
• Complete telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Have an appreciation and passion for strong claim management.

Qualifications / Experience

• A practical knowledge of commercial claims, as well as an exceptional customer service focus typically achieved through: A minimum of two years' experience adjudicating first and third party commercial Garage Bodily Injury claims.
• Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating garage bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree.
• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. within 120 Days.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must work independently and demonstrate the ability to exercise sound judgment.
• Must have excellent communication skills and the ability to build lasting relationships.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• A strong focus on execution in getting things done right.
• Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first. Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.

Benefits

• Competitive compensation package
• Performance-based incentives
• Comprehensive benefits program including:
• Health, dental, vision
• 401(k) with company match
• Paid time off
• Professional development opportunities