GAP Product Administrator

General Description

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations.

Essential Duties And Responsibilities

• Process and manage GAP program applications and ensure accurate entry into the system.
• Manage policy documentation, including issuing certificates, endorsements, and cancellations. While keeping accurate records of all policies, ensure data integrity, and security within the product administration systems.
• Cook with inquiries and resolve issues related to billing, coverage, cancellations, claims, and policy details.
• Handle post payments, issue refund requests assist with billing questions and other accounting duties as needed.
• Coordinate with customers, clients, and insurance carriers to facilitate claims processing as needed. While providing exceptional customer service to customers, clients, insurance carriers, and internal teams.
• Conduct regular audits of GAP and policy documentation to ensure accuracy and completeness, that comply with federal, state, and local regulations.
• Stay updated on changes in laws and regulations affecting the GAP product suite.
• Prepare regular reports on policy counts, claims, cancellations, and other key metrics for use by management, accounting, and the carriers.
• Analyze data to identify trends and opportunities for process improvement. To provide insights and recommendations to management based on analysis.
• Develop and update training materials and guides for internal and external use. While assisting in training agent and client staff on GAP/ADR/VPP processes and procedures.
• Support clients, agents and sales teams with training, materials, and product information.
• Manage and update the GAP administration system to ensure it reflects current policies and program parameters.
• Collaborate with product development teams, IT, and other departments to enhance existing product suite, develop new offerings, and resolve technical issues.
• Gather and analyze feedback from customers, clients, agents, insurance carriers and internal teams to identify areas for product improvement.
• To perform this job successfully, the incumbent must meet the qualifications and perform each essential function satisfactorily.

Minimum Knowledge, Skills And Abilities

• Detail oriented
• Ability to supervise office operations and multiple tasks
• Requires a working knowledge of Windows computer environment & Office software
• Training and management experience
• Ability to work in fast-paced, multi-tasking environment
• Prior data analysis experience
• Knowledge of mortgage agreements, and lending practices
• Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience
• Strong knowledge of GAP, ADR and VPP/Theft products and administrative processes
• Excellent communication and customer service skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong organizational and time management skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Qualifications

• Bachelor’s degree preferred.
• Minimum of 2-4 years of experience in insurance administration, claims, automotive finance, or a related field.

Physical Demands

• Office environment
• Full-time position

Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required
• Required Education: High school or equivalent

Company Information

• HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
• E-Verify Program
• We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.