GAP Claims Associate

About the role

First Help Financial, voted and certified as a "Great Place to Work" by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

Responsibilities

• Review, process, and adjudicate GAP claims in accordance with company guidelines and contract terms
• Communicate with customers, insurance carriers, dealerships, and third-party administrators to obtain required claim documentation, including settlement letters, payment histories, police reports, and loan information
• Calculate GAP deficiencies and validate claim eligibility and payment amounts
• Submit claims to GAP administrators and follow through to resolution
• Monitor claim status and proactively follow up to ensure timely completion and payment
• Update internal CRM systems with claim status, documentation, and detailed notes
• Investigate and resolve discrepancies related to insurance settlements, loan balances, and claim eligibility
• Provide professional customer service by responding to inquiries related to GAP claim status and outcomes
• Identify trends and assist management in improving GAP claim workflows, recovery rates, and operational efficiency
• Ensure compliance with company policies, audit requirements, and regulatory standards

Requirements

• A high school diploma/GED equivalent
• Prior minimum of 1+ years of experience in GAP claims, auto finance, insurance claims, or loan servicing
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• A high level of attention to detail and accuracy
• Ability to manage multiple claims and meet deadlines in a fast-paced environment
• Proficiency in Excel and experience working with CRM systems
• Ability to work independently and exercise sound judgment
• Proficiency with MS Office Suite

Benefits

• Great Perks - Generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us
• Culture - Maintains a healthy work-life balance while caring deeply about customers and partners
• Growth - Unprecedented career growth due to company growth in revenue and new markets

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.