Gaming Associate

Position Overview

The Gaming Associate is a hands-on, customer-facing team member who helps ensure the Layton gaming store runs smoothly while delivering an outstanding retail experience. This role supports daily store operations, assists customers with games and accessories, maintains inventory accuracy and presentation, and contributes to a positive, team-focused environment. The Gaming Associate helps create a welcoming community for all customers while supporting the store team and management in achieving sales and operational goals.

Key Responsibilities

• Aid customers with buying, selling, and trading gaming products, including trading card games (TCG), tabletop games, and accessories.
• Provide knowledgeable recommendations based on current releases, player interests, and product availability.
• Handle customer questions or concerns, ensuring solutions align with company standards.
• Support high-volume sales periods, new product launches, tournaments, and special events.
• Collaborate with store management and team members to maintain daily store operations and uphold company policies and standards.
• Assist with training, coaching, and mentoring new team members as needed.
• Maintain a clean, organized, and professional store environment.
• Open and close the store as assigned and assist with cash handling, POS transactions, and daily reporting.
• Support operational improvements, efficiency initiatives, and in-store events, tournaments, game nights, demos, and promotions.

Qualifications & Requirements

• Strong knowledge and experience with gaming products (TCG, tabletop, or hobby retail).
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask and remain calm in a fast-paced retail environment.
• Reliable, punctual, and able to work collaboratively with team members.
• Ability to stand for extended periods and lift up to 20 lbs.
• Weekend and evening availability required.
• Must pass a background check.

Work Schedule & Environment

• Flexible scheduling based on business needs, including evenings, weekends, and holidays.
• Shifts may vary based on tournaments, events, and peak store hours.
• Availability during nights and weekends strongly preferred.
• Fast-paced, customer-focused retail environment centered around gaming and collectibles.
• Regular interaction with customers through sales, gameplay support, and in-store events/tournaments.
• Collaborative team setting with a strong focus on community engagement and inclusivity.
• Dynamic and energetic atmosphere with live gameplay and organized events.
• Requires standing for extended periods and moving throughout the store.
• Ability to lift and carry 25–30 lbs (inventory, sealed product, event materials).

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Employee discounts on products.
• Professional development and advancement opportunities.

Company Culture

• A friendly, high-energy team environment.
• Equal Employment Opportunity Statement: Layton Sports Cards is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.