Gameday Promotional Team

About the role

Engage with fans and improve fan experience in real-time based on feedback
Learn and improve customer service skills in a sports environment
Gain knowledge and familiarity in planning and executing fan experience and fan touch points
Work Frederick Keys home games as directed by the Senior Marketing and Gameday Manager
Represent the organization, as needed, at outside events and appearances
Represent the organization, as needed, as our mascot Keyote
Execute pre-game, in-game, and post-game promotions
Help raise money for the Keys Care charity via 50-50 raffle and Wheel of Fun
Assist with social media coverage of Frederick Keys home games
Work as a handler of our mascot Keyote to ensure he makes his marks and cues
Engage with fans and ensure top customer service throughout the stadium
Work in all aspects of minor league baseball to gain an understanding of the business
Work with ushers and Keyote to encourage fan interest and excitement in the game during key moments
Assist with organization and execution of Kids Run the Bases after every home game
Assist with gate entry and exit giveaways, as needed

Responsibilities

• Engage with fans and improve fan experience in real-time based on feedback
• Learn and improve customer service skills in a sports environment
• Gain knowledge and familiarity in planning and executing fan experience and fan touch points
• Work Frederick Keys home games as directed by the Senior Marketing and Gameday Manager
• Spend time shadowing and learning from top-tier marketing and press box staff, as directed by the Senior Marketing and Gameday Manager
• Auxiliary with the execution of outside events such as Scout Night and Baseball Camp
• Represent the organization, as needed, at outside events and appearances
• Represent the organization, as needed, as our mascot Keyote
• Pitch an improvement or addition for a current theme night. If chosen, adhere to a timeline, assist with creation of a game script, and execute a show in house.
• Execute pre-game, in-game, and post-game promotions
• Help raise money for the Keys Care charity via 50-50 raffle and Wheel of Fun
• Auxiliary with social media coverage of Frederick Keys home games
• Work as a handler of our mascot Keyote to ensure he makes his marks and cues
• Engage with fans and ensure top customer service throughout the stadium
• Auxiliary with the coordination and execution of theme nights
• Work in all aspects of minor league baseball to gain an understanding of the business
• Auxiliary with organization and execution of Kids Run the Bases after every home game
• Auxiliary with gate entry and exit giveaways, as needed

Requirements

• College sophomores, juniors, seniors, or graduate students working for academic credit in Sport Management, Marketing, Communication, or Business
• Ability to work event nights, weekends, and holidays as required
• A customer service background is preferred
• Ability to uphold company and Attain customer service standards
• Individual must be energetic, enthusiastic, and a dedicated team player
• Excellent interpersonal skills, communication skills, and eager to contribute to an exciting game day atmosphere
• Creative and enthusiastic with fresh ideas on how to enhance the fan experience

Qualifications

• Ability to uphold company and Attain customer service standards
• Energetic, enthusiastic, and a dedicated team player
• Excellent interpersonal skills, communication skills, and eager to contribute to an exciting game day atmosphere
• Creative and enthusiastic with fresh ideas on how to enhance the fan experience

Skills

• Customer service background
• Ability to work event nights, weekends, and holidays as required
• Excellent interpersonal skills
• Communication skills
• Creative and enthusiastic

Benefits

None specified

Pay

Not specified

Schedule

Not specified