Game Guide *Seasonal*

About the role

Game Guides at The Escape Game lead guests through immersive escape rooms — thrilling adventure games where players work together to complete a mission and escape a themed room before time runs out. Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2–12 guests, connecting with guests of all ages to make their visit fun and memorable. During gameplay, Guides use TEG’s software to monitor team progress and ensure every guest enjoys their experience. After the game, Guides celebrate with guests and reset game components accurately and efficiently.

This seasonal position is based at King of Prussia Mall. Learn more about the company and the open position: https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing

Responsibilities

• Embody the mission, vision, and values during every shift
• Lead groups of 2–12 in fun, friendly conversation
• Collect information and make meaningful connections with guests
• Enthusiastically explain TEG games and products
• Use Game Guide software to monitor games and assist guests
• Use HMI (Human-Machine Interface) to operate games
• Give a recap of the experience in the outro
• Ensure operational excellence on shift:
  • Ensure game components function properly
  • Use setup sheets to accurately reset games
  • Clean games and TEG’s facility
  • Be timely and exemplify excellent time management to stay on schedule for assigned games
  • Restock inventory
  • Complete necessary reports
• Immediately and graciously resolve service failures
• Ensure each guest has a five-star experience and leaves happy

Requirements

• Flexible availability — this role works nights, weekends, and/or holidays
• Ability to handle physical activity: deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs
• Ability to use small tools and strong magnets when resetting games
• Quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training
• Excellent communication skills when speaking with guests
• Alignment with TEG’s Uniform Standards

Benefits

Benefits listed are for full-time team members:

• 401(k)
• 401(k) matching
• Health insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule