Game Facilitator

This is a part‑time, permanent position at our Tukwila (Seattle) store located at 300 Andover Park W., Tukwila, WA 98188. You’ll guide players through check‑in, support customers during gameplay, and keep the store running at peak performance in a fast‑paced, high‑energy environment.

Responsibilities

• Game Facilitation
  • Be professional in thought, language, and action
  • Exemplify excellence in facilitation, giving customers a great experience
  • Brief new groups thoroughly but concisely prior to the start of their experience
  • Observe customers in the gaming area and provide an explanation, if necessary
  • Participate with customers in games if needed to ensure customers have an excellent experience
  • Monitor and be attentive to game play, giving timely aid as necessary
  • Handle any malfunctions with support of leader
  • Maintain a clean and comfortable work environment
• Check‑In Facilitation
  • Warmly greet customers when entering or leaving establishment
  • Verify appointment times and explain the check‑in process
  • Handle debit, credit, or gift card transactions with customers
  • Issue receipts and wristbands
  • Answer customer inquiries and involve a leader if the answer is not sufficient
• Facility Maintenance
  • Clean facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
  • Paint around the main facility, as needed
  • Aid Team Lead in checking inventory of merchandise
  • Reset and disinfect wristbands
  • Clean and disinfect available lockers and lounge
  • Notify leader immediately of game failures or malfunctions
  • Touch up equipment; gluing props, and other unskilled tasks

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to 50 lbs. consistently
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks
• While performing duties, you may be required to sit, stand, walk, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods
• Standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
• Willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi‑tasking, and time management skills
• Must be a people person — energetic, friendly and outgoing, with the ability to command attention in a crowd of people
• Successful completion of a criminal record check is a condition of employment

Benefits

• Competitive wage with incremental pay increase
• 401(k)
• Employee assistance program (EAP)
• Growth opportunities and ongoing learning/training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On‑site parking