Game Day Representative

About the role

Work Schedule: Varies by sport/program and season; typically weekends and/or select weekdays during the duration of each season
Compensation: Starting hourly rate: $18/hour. Eligible for an annual increase amount of $1/hour up to $25/hour
Opportunity to return for following league season and earn seasonal pay increases with good performance
Training provided by RCX Sports, no prior sports industry experience required

Responsibilities

• Oversee game day operations across multiple youth sports programs throughout the year, including NFL FLAG, NHL STREET, MLS GO, and NBA/WNBA Jr. Leagues
• Support sport-specific game day operations including set-up and break down of league booths and fields/courts, and handle game situations involving coaches, players, parents/guardians, and officials
• Establish relationships with coaches and officials, and fill in as a coach or official as needed
• Prepare official’s scorecards, sell mouth guards, and meet and greet customers at the field
• Communicate with supervisor throughout week, attend weekly Game Day Rep meetings at night and submit Weekend League Review (scores, events of the day, etc.)
• Communicate with supervisor throughout day via phone with internet access
• Respectfully resolve conflicts and address concerns and questions from customers appropriately
• Regularly attend coaches’ meetings, staff trainings, weekly meetings with supervisor

Qualifications

• High school diploma or equivalent (preferred)
• Must be 18 years of age or older
• Customer service-oriented personality
• Problem-solving skills and conflict resolution experience
• Enthusiastic approach and a passion for youth sports