Game Day JMA Dome - Ushers & Ticket Takers – Temporary Part-Time

About the role

The Dome is seeking Temporary Game Day Usher & Ticket Takers staff to work on an as needed basis for events in the 2026-2027 academic (June 2026 through May 2027) season.

Responsibilities

• Ushers: Professionally assist guests with determining seat location, escort guests to seat location if required. Provide assistance, and monitor guests in each section to ensure the safety of guests. Observe and report matters of concern to Area Supervisor. Ushers are expected to interact with guests, and be able to provide assistance to anyone that might require it, whether it is finding their seat location, trouble with other guests, or directions in and around the stadium. Excellent customer service skills are required. Aid in the direction of orderly evacuation of the building if required.
• Ticket Takers: Greet guest as they present their ticket for the game. Scan each ticket with hand held Ticket Scanners as guests enter the stadium, assuring they have a valid ticket for the event. Verify that the ticket scanner displays the appropriate message that signals the patron has the proper ticket. Monitor & Assist with crowd flow as guests enter and exit the facility. Aid in the direction of orderly evacuation of the building if required.

Qualifications

• The right candidate is outgoing, polite, friendly, assertive, and detail oriented. Previous customer service experience is required. Willing and able to actively engage Guests in difficult, high-pressure situations while remaining calm and professional.

Skills and Knowledge

• Applicants must be flexible and able to work events that on average last between 4 and 6 hours. Events take place on nights, weekends, and some holidays. You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Physical Requirements

• You must be able to stand and walk during an entire event in a stadium environment. Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair.

Tools/Equipment

• Portable Ticket Scanner. PPE will be provided and required to wear if needed. The specifics will be based on job duties.

Pay

$16.50 Per Hour

Schedule

Must be able to work a flexible scheduled based on events scheduled at the Dome. Hours may vary based on operational needs.