Game Day Ambassador

About the role

The Naval Academy Athletic Association (NAAA), founded in 1891, is a nonprofit organization dedicated to supporting the varsity athletic programs of the United States Naval Academy. This position is ideal for those seeking hands-on experience in athletic development, premium event execution, ticketing, and donor relations.

Essential Duties & Responsibilities

• Aid the Athletic Development and Event Management teams with the operational setup, execution, and breakdown of premium seating and hospitality venues during Navy Athletics game days.
• Provide exceptional, high-level customer service to all premium seating guests and donors.
• Maintain the exclusivity of premium hospitality areas, suites, and clubs by monitoring entry points, reviewing credentials or tickets, and enforcing venue access policies.
• Present exceptional interpersonal skills when interacting with multiple constituent groups on game days, including NAAA staff, donors, caterers, and external vendors.
• Perform all pre-game, in-game, and post-game operational duties specific to assigned premium spaces.
• Other duties as assigned.

Qualifications

• Bachelor's Degree, or working towards it; Prior experience in event planning, hospitality, development, athletics administration, or a related field preferred; relevant internship or volunteer experience considered.
• Excellent organizational and communication skills, with strong attention to detail.
• Ability to build relationships and work effectively in a team setting.
• Ability to work nights and weekends for events throughout the year.
• Strong work ethic while working in a fast-paced environment.

Additional Eligibility Requirements

• Must be at least 18 years of age.
• Must be eligible to work in the United States of America, without sponsorship.
• Must be eligible to work on a military installation, including a willingness to submit to a background screen.
• Must possess a valid driver’s license.

Work Conditions/Physical Requirements

• This job requires employees to function in a high activity and heavily crowded indoor/outdoor sports venue.
• This job requires flexibility and adaptability in schedule and the ability to perform job-related duties on short notice.
• Exposure to adverse weather conditions and seasonal temperatures.
• Comfortable working on feet for long periods in a crowded, fast-paced environment (6-8 hours).
• Hand and finger dexterity (e.g., handling mobile devices).
• Repetitive hand and wrist movements.
• Visual acuity (e.g., reading screens).
• Hearing ability (e.g., hearing and interacting with fans).
• Basic full body movement (e.g. walking, lifting up to 30 lbs.).
• Occasional bending or twisting (e.g., picking up items, adjusting seating).
• Cognitive focus and mental stamina.

Note

• This role is not eligible for standard full-time medical, dental, or retirement benefits.
• Pay Range: $25 per hour; This is a seasonal, event-based, hourly position.