FWS Student Assistant - Office of Graduate Studies

Responsibilities

• Welcome visitors to the Office of Graduate Studies
• Aid walk-in traffic and visitors with inquiries and scheduling appointments
• Triage and route telephone inquiries to appropriate staff
• Monitor the central email box and respond to inquiries
• Assist with event setup, participation, and clean-up
• Perform routine office tasks such as photocopying, scanning, processing mail, and making deliveries
• Support work projects as needed

Requirements

• Reliable and dependable
• Customer service and student-focused
• Excellent verbal and written communication
• Professional demeanor and dress
• Self-motivated and flexible
• Well organized and able to multitask
• Proficient in MS Word, Excel, PowerPoint, Outlook

Qualifications

• Valid Federal Work Study (FWS) Award for Fall 2025
• Enrolled as a degree-seeking student for at least six (6) hours as an undergraduate student
• In good academic standing (2.0 GPA or higher)
• Provide proof of FWS Award by uploading a screenshot of the “Award Overview” screen from Student Self-Service tile in MyUSF account

About the Role

The FWS student employee will be cross-trained to provide customer service and office support for the Front Desk/Reception area, Student Support Services, and Professional Development areas of the Office of Graduate Studies, 12-20 (maximum) hours per week depending on availability; flexible scheduling Monday-Friday 8:00 a.m. to 5:00 p.m. based on student class schedule; Tampa Campus only.

Benefits

Working at USF
The University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged, and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental, and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee, and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. Family and Medical Leave Act (FMLA) Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. Equal Employment Opportunity The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.