Future Sales Development Representative Opportunities

About the role

As a Sales Development Representative (SDR), you’ll be the first point of contact in our sales cycle, responsible for inbound follow up or outbound prospecting into partner ecosystems, identifying qualified business opportunities, and fueling the sales pipeline for our Indirect Sales team.

Responsibilities

• Inbound Lead Engagement: Effectively and quickly respond to inbound inquiries and marketing-qualified leads (MQLs) via phone, email, and chat. Qualify leads based on customer fit, business needs, and buying signals. Guide prospects through the early stages of their journey, delivering a positive first impression of Constant Contact. Coordinate and schedule meetings with Account Executives (AEs) to move qualified leads further down the funnel. Maintain a high speed-to-lead response time and actively monitor lead queues and routing.
• Outbound Prospecting & Expansion: Make at least 75 outbound calls per day (while maintaining an omni-channel approach) to target accounts, re-engagement lists, and dormant customers. Activate net-new and existing clients by clearly communicating the value of Constant Contact’s platform. Overcome objections and build trust with prospects through consultative outreach. Identify and qualify upsell and cross-sell opportunities within the existing customer base. Reignite underutilized or inactive accounts with relevant messaging and value-driven engagement.
• Sales Operations & Continuous Improvement: Log all activity and maintain accurate, up-to-date prospect data in Salesforce CRM. Use sales engagement tools (e.g., Salesloft, Outreach) for efficient outreach and follow-up. Work with SDR leadership to refine lead scoring models, routing rules, and playbooks. Collaborate cross-functionally with marketing, customer success, and sales to provide feedback and enhance pipeline quality. Participate in weekly reviews to assess performance metrics, discuss challenges, and iterate on strategies.

Requirements

• 1-2 years of SDR/BDR or relevant outbound sales experience in a SaaS or tech-driven environment.
• Proven ability to generate and qualify leads through cold outreach.
• Entrepreneurial mindset—you’re excited to build new playbooks and go after untapped opportunities.
• Looking to kickstart a career in sales.
• Strong communication and interpersonal skills; comfortable engaging with business owners and marketing teams.
• Organized, self-motivated, and goal-oriented with a track record of hitting activity or meeting targets.
• Experience with Salesforce and engagement platforms like Salesloft, Outreach, or Groove is a plus.

Qualifications

• Bonus: Familiarity with small business challenges and the digital marketing landscape.

Skills

• Self-starter with a career in sales.
• Ability to exceed activity goals.
• Professionalism in every interaction.

Benefits

This is a hybrid (40 hr a week) role, requiring a minimum of 3 days per week in our Waltham, MA or Fort Collins, CO office.

Pay

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location.

Schedule

This is a hybrid (40 hr a week) role, requiring a minimum of 3 days per week in our Waltham, MA or Fort Collins, CO office.