FUTURE OPPORTUNITIES – Customer Service Representative (Self Storage)

About the Company

Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location. This is a future opportunity designed to build our talent pipeline for current and future openings.

About the Role

As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

Requirements

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Basic computer skills, including Microsoft Office.

A background check is required as part of our hiring process.

Benefits

• Competitive hourly pay & paid time off.
• Performance-based bonus program.
• Full-time daytime schedule with no late nights, early mornings, or Sundays.
• Comprehensive health, dental, vision, and life insurance benefits.
• Retirement savings/401(k) matching program.
• Employee Assistance Program, employee discounts, and referral program.
• Career growth opportunities in a rapidly expanding organization.
• Safety-first, team-oriented culture.

Company Values

At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best.

We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.