Future Opening: Visual Communication Specialist

About the role

Join an exciting, ever-evolving industry where your work makes a visible impact every day. As a Customer Service Representative (Visual Communication Specialist), you will be the first point of contact for customers, helping them create impactful signage and graphic solutions. You’ll connect with customers by phone, email, in-person, and onsite visits, build lasting client relationships, and manage quotes, work orders, and project timelines.

Responsibilities

• Serve as the first point of contact for customers seeking signage and graphic solutions
• Build and maintain strong customer relationships through phone, email, in-person, and onsite interactions
• Manage quotes, work orders, and project timelines with accuracy and attention to detail
• Proactively prospect and develop new business opportunities
• Offer dynamic, customized products tailored to customer needs
• Learn and utilize order management systems (e.g., CoreBridge)
• Work efficiently under pressure while maintaining quality and accuracy
• Support business growth and daily operations as an enthusiastic team player

Requirements

• Strong communication skills; comfortable engaging with customers via phone, email, in-person, and onsite visits
• Customer-focused with the ability to build long-term client relationships
• Organized and detail-oriented; able to manage multiple projects and timelines
• Interest or experience in signage, graphics, marketing, or visual communications
• Tech-savvy and able to learn order management systems (e.g., CoreBridge)
• High school diploma or equivalent required; some college coursework in business or marketing is a plus
• Able to work efficiently under pressure while maintaining quality and accuracy
• Comfortable sitting at a computer and viewing a screen for extended periods (4+ hours)

Qualifications

• 2–3 years of customer service, retail, counter sales, or inside sales experience preferred
• Previous experience in customer service, inside sales, marketing, or project management is a plus
• Sales-minded and passionate about offering customized products
• Proactive in supporting business growth and daily operations

Benefits

• 401(k) with matching
• Performance-based bonus
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay

$20.00 - $23.00 per hour