Future Opening: Seasonal Tax Office Call Center Specialist

Benefits

• Employee discounts
• Flexible schedule
• Training & development

Key Responsibilities

• Manage a high volume of inbound and outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions.
• Research and navigate company systems to resolve customer concerns and issues.
• Accurately document all interactions and update customer records in the software system.
• Maintain high performance metrics.
• Escalate complex or unresolved issues to the appropriate department when necessary.

Qualifications

• Proven customer service experience, with a focus on problem-solving.
• Tax preparation experience a plus.
• Excellent verbal and written communication skills.
• Proficiency with computer applications.
• Able to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent.