Future Opening: Customer Service Representative - State Farm Agent Team Member
About the Mark Quinnell State Farm Insurance Agency
The Mark Quinnell State Farm Insurance Agency mission is to help people of Northfield, Minnesota and the surrounding area manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our success is built on a foundation of shared values - including quality service, strong relationships, and integrity. We focus on supporting community members with their auto, home, and life insurance needs.
About Mark:
- A second-generation State Farm Agent, serving the Northfield area since 1986.
- Voted Best Insurance Agent and Best Insurance Agency in the Northfield News.
- Proud graduate of St. Olaf College and Northfield High School.
- Married with two adult children and three grandkids.
- Actively involved in local community, business, and service groups.
- Member of the Northfield Rotary Club – Past President.
- Member of the Northfield Chamber of Commerce.
- Member of the National Association of Insurance & Financial Advisors.
- Specializes in out-of-state insurance transfers.
- Nationally awarded by State Farm, including Crystal Excellence and Ambassador Club.
About the Role
We are seeking an outgoing, career-oriented professional to join our team. As a State Farm team member for Mark Quinnell - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
What you’ll be doing
- Provide prompt, accurate, and friendly customer service.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Support State Farm office administration, technical and computers systems management.
What we’re looking for
- Excellent communication skills - written, verbal and listening.
- Self-motivated, detail oriented, and proactive at problem solving.
- People oriented and dedicated to customer service.
- Enthusiastic about the role that insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Property and Casualty Insurance license (must be able to obtain)
- Life and Health Insurance license (must be able to obtain)
- Excellent Microsoft Office computer and systems management.
- Dedicated team player.
- Enthusiasm to learn and grow.
Compensation and Benefits
The expected annual base salary range for this role is $50,000 - $65,000 with additional commission and bonus opportunities. Total compensation includes the following benefits:
- Salary plus commission/bonus
- Hiring bonus
- Healthcare benefits
- 401(k) profit sharing plan
- Paid time off (vacation and sick days)
- Paid family leave
- Flexible hours
- Valuable experience
- Opportunity for advancement within State Farm