Future Opening: Customer Service Representative

About the role

redbox+ Dumpsters, since winning “Innovation of the Year” at the 2007 International Waste Expo, continues to set the new standard in the waste industry. Each location operates under the “Customer Care Standard,” which is as unique as the product and individuals behind every location.

Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Call prospective customers and solicit their business
• Appropriately schedule dumpster rental appointments
• Through appropriate call control and CRM, ensure that calls are handled efficiently to attain daily call production goals
• Cookordinate work efforts with other team members to achieve an efficient work flow within the office
• Answer customers' questions via social media and applications of the business
• Dispatch drivers to calls as they are received, using the information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Requirements

• Effective and professional communication via email, telephone, and text
• Knowledge of the St. Louis Metro areas
• Good general computer skills with the desire and ability to learn software applications
• Upbeat personality that is driven for success
• Remote work
• Training
• Career advancement

Qualifications

• 3 years of customer service experience
• 1 year of experience with CRM software
• 3 years of good general computer skills

Benefits

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule

Hybrid work

Pay

Not specified

Location

Do you live within commuting distance to O'Fallon IL?