Future Opening: Client Service Associate
About the role
We are looking for people who thrive in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate (CSA) and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!
Responsibilities
- Actively engage with clients
- Confirm appointments
- Follow up with past and potential clients
- Distribute marketing materials
- Keep clients engaged during wait times
Requirements
- Strong interpersonal and communication skills
- Experience in a fast-paced retail environment
- Basic computer proficiency and ability to troubleshoot
- Willingness to learn and grow in a customer-focused role
Qualifications
- Prior customer service or sales experience preferred, but not required
Benefits
- Opportunity for advancement
- Training and development
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Hourly pay plus performance bonus
- Opportunities for advancement within the organization or as a tax pro
- Free tax preparation training if desired
- Free continuing tax education
- Discounted Tax Preparation on your personal tax return
Schedule
- Flexible scheduling
- Seasonal full and part-time positions with flexible scheduling to fit your needs
- Opportunity for year-round work for the right candidates
Pay
- Hourly pay plus performance bonus
Experience is not required. Paid training is provided. No matter your work background or experience level, we welcome you to apply!
We are an independently owned & operated franchise with 29 locations in East Tennessee and 7 in & around the Greenville, South Carolina area. Please note, these are in-person positions, not remote. You can choose the location (or locations) that are most convenient for you.
Working at Jackson Hewitt: Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes