Future Opening: Cafe Assistant Manager

About the role

Act as manager when manager is unavailable
In charge of shifts and delegating tasks
Restock the register nightly for the correct change
Take deposits to the bank several times a week and maintain an accurate count of petty cash
Assist with managing inventory and placing orders
Assist in writing the schedule and collecting information from employees about schedule issues
Lead the team, making sure food is made accurately and taken to customers in a timely manner
Show exemplary knowledge of the job and excellent customer service
Deal with upset customers/problems with food in a polite way, making sure the customer is happy
Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
Attend Management Meetings
Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
Assist with interviews, evaluations, and training
Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
Keep the front lobby and outside area clean
Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
Assist and ring up guests, answer phone calls and take orders over the phone
Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.

Responsibilities

• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers
• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others

Qualifications

• Leadership abilities and management experience a plus
• Restaurant experience a plus

Skills

• Excellent customer service
• Knowledge of Vitality Bowls menu and preparation methods
• Understanding of nutritional values of ingredients
• Positive attitude and willingness to work well with others

Benefits

• Positive work environment
• Opportunities for growth and development
• Teamwork and collaboration

Pay

Compensation details are provided directly by the local franchisee.

Schedule

Schedule details are provided directly by the local franchisee.