Future Opening:

About the role

The Front Office Membership Coaches at Anytime Fitness Gem Heights, Puyallup, WA, are the heart of our club. This role involves more than just front desk or sales; it's about creating an incredible first impression, building genuine relationships, and supporting every person who walks through our doors.

Responsibilities

• Welcome & Connect
• Greet members and guests by name whenever possible
• Create a warm, friendly, and motivating atmosphere
• Maintain a personal touch in every interaction
• Guide New Members
• Conduct tours focusing on goals, not just equipment
• Ask thoughtful, open-ended questions to understand each person's needs
• Present Anytime Fitness as a coaching gym that delivers real results
• Clearly explain memberships, policies, and club benefits
• Drive Membership & Training Success
• Confidently present membership options and club services
• Overcome objections by educating and consulting, not pressuring
• Promote club initiatives, technology, and coaching programs
• Sell memberships, personal training, and retail products
• Follow Up & Support
• Reach out to leads from online inquiries and walk-ins
• Follow up with members who haven't been in recently
• Contact members with billing or account issues to help resolve them
• Celebrate member wins and milestones
• Create An Exceptional Club Experience
• Keep the club clean, organized, and welcoming
• Restock, wipe down, and detail equipment and common areas
• Maintain a high standard of professionalism and appearance
• Build Community
• Engage members in challenges, technology, and club initiatives
• Execute in-club events, promotions, and community partnerships
• Contribute ideas that improve the member experience
• Social Media & Marketing Support
• Create and post engaging content for our club's social media
• Highlight member wins, promotions, and club culture

Qualifications

• Loves people and building relationships
• Confident, positive, and coachable
• Communicates clearly and professionally
• Self-motivated and thrives in a fast-paced environment
• Believes in health, fitness, and helping others improve their lives

Skills

• Excellent communication skills
• Customer service orientation
• Ability to build relationships
• Positive attitude
• Confidence in presenting and selling

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Pay

$18.00 - $23.00 per hour

Schedule

Hours vary based on the specific location and schedule provided during the interview process.