Future Hires Customer Care

Primary Responsibilities

• Answer incoming inquiries via phone, fax, and e-mail.
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Track, report, and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Aid customers in class registration.
• Resolve customer service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with the Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s needs.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Education and Experience

• A High School Diploma or G.E.D. is required.
• Experience working in a call center is preferred.
• Telemarketing and/or collections experience is preferred.
• A working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc.) is required.
• Excellent people and customer service skills are essential.

Why Join I-CAR?

• We offer comprehensive benefits including medical, dental, and vision insurance, a 401(k) retirement plan with company match, company-paid life and disability insurance, an Employee Assistance Program (EAP), remote and hybrid work opportunities, half days before holidays, four weeks of paid time off, plus paid holidays.
• We provide career growth and development opportunities through leadership development programs, access to LinkedIn Learning and professional training, opportunities to attend industry events and conferences, and the chance to build long-term careers with us.
• We foster a culture of mission-driven work with a focus on innovation and education, team-building activities, and company events, volunteer opportunities to give back to the community, and more.

EEO Statement

ICAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.