Future Assistant Spa Director

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Aid in recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Assist with the Spa Director's tasks, acting as a trusted partner with a proactive, self-starter mindset.

Qualifications

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication.