Furniture Repair Technician III

About the role

Your Impact
As a Furniture Repair Technician III at Wayfair, you are a critical expert in our logistics network, directly responsible for ensuring our customers receive their orders in perfect condition. We move large volumes of product and rely on your specialized craftsmanship to evaluate, restore, and finalize items ahead of delivery. This is a high-impact role where your expertise in furniture restoration helps reduce damage and drives customer satisfaction.

Responsibilities

• Expert Repair and Restoration: Administer advanced repair methods for case goods, using burn-ins, refinishing techniques, joinery, and color matching.
• Technical Execution: Repair and refinish damaged wood, leather, or upholstery furniture and mechanical parts.
• Technology & Inventory: Utilize scan technology to document carton-level information and monitor inventory for replacement parts.
• Quality & Preparation: Evaluate damages to determine repairability and perform required adjustments to ensure items meet perfect delivery standards.
• Leadership & Innovation: Provide direct input on user tools and contribute to the development of training materials for the team.
• Execute Field Service Repairs: Participate in our 'Medic on the Go' program by transitioning between warehouse-based restorations and traveling to customer residences to perform high-quality, on-site furniture diagnostics and professional repairs.

Requirements

• Experience: At least 5+ years of prior experience in furniture repair or construction.
• Technical Mastery: Advanced understanding of repairing wood items (stain matching, defect repair) and various upholstery fabric types.
• Physical Capability: Ability to work on a warehouse floor for 8+ hours a day in a non-climate-controlled environment. Ability to frequently lift up to 75 lbs. unassisted and maneuver products up to 150 lbs. via team lift.
• Communication & Safety: Ability to read and comprehend English to ensure personal and team safety. Ability to maintain a professional and friendly demeanor while working in a customer’s private residence.
• Technical Skills: Proficiency with power tools (drills, sanders, saws) and comfort using handheld scanning devices.
• Certification: A certification in Furniture Repair/Restoration is preferred.

Qualifications

Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
Comprehensive Benefits: Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.
Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

Benefits

No information provided.

Schedule

Monday - Friday 7:30am - 4:00pm

Skills

No information provided.

Pay

USD 36.62 - USD 40.69