Furniture Project Specialist

This is a hybrid position. Candidates must be local to Grand Prairie, TX or Itasca, IL and available to work in the local office four days per week (Monday–Thursday) and remote one day per week (Friday).

About the role

The Furniture Project Specialist is responsible for all projects that require coordination or dedicated project management. This position handles a variety of project sizes and spans activities such as product selection, specification, discounting, proposal preparation, order entry, order management, installation management, and punch list resolution. The role works closely with the Furniture Seller and Project Coordinator or independently to ensure customer needs are met, with wide latitude for independent judgment and high proficiency.

Responsibilities

• Act as point-of-contact throughout the project process.
• Align appropriate internal and/or subcontracted resources to accomplish the work.
• Schedule and coordinate all installation activities with sub-contractors and building resources.
• Review furniture installation plans with each contractor.
• Interface with appropriate parties to monitor product orders and schedule teardown of existing furniture, if required, to ensure timely delivery and installation.
• Provide customer service and clearly convey accurate, thorough, or relevant information related to status updates, problems, and customer issues to the sales team in a timely manner.
• Maintain complete and accurate records of the entire project (project folder), including approved plans, budgets, schedules, correspondences, product orders, acknowledgements, delivery tickets, labor timesheets, and subcontractor invoices.
• Execute and adhere to project timelines, including order entry, production schedules, delivery, installation, and problem resolution.
• Communicate project status throughout the sales process.
• Identify project issues and provide cost-effective solutions to ensure project completion while minimizing gross profit erosion.
• Manage and monitor the furniture ordering process, including ordering acknowledgements, creating installation packets, updating installation schedule dates, identifying back charges, managing punch lists, initiating the claims process for warranty issues, and tracking proof of deliveries.
• Participate in project planning and design meetings, including internal detailed furniture design meetings, and provide input as appropriate.
• Review final furniture plans with the designer for accuracy and completeness as related to RFP information and/or site conditions.
• Assist with developing a furniture package in response to RFP.
• Participate in client presentation meetings and explain the project manager role throughout the project duration.
• Develop a relationship with the client through consistent communication to gain their confidence in the team’s ability to fulfill expectations.
• Research, craft, and assemble all proposals and bids targeted to the customers’ needs by collaborating with the sales team and subject matter experts. Proposals may include pricing, discounts, and installation costs.
• Monitor job-site throughout delivery and installation phases by communicating closely with onsite contacts.
• Attend construction meetings and provide information to the general contractor to ensure site readiness.
• Work with manufacturer’s reps, warehouse staff, and internal team to resolve any problems in a timely manner.
• Schedule use of service elevators, loading docks, and parking facilities, and coordinate building access with appropriate building managers.
• Maintain a working knowledge of all OM Workspace preferred vendor products with the ability to offer immediate solutions to resolve unexpected site issues.

Requirements

• Bachelor’s degree or equivalent experience in Project Management or Design.
• 3–5 years of experience in construction or project management, either through formal education or on-the-job application.
• Equivalent to a Bachelor’s degree in business administration or interior design.
• Project management, safety training, and/or LEED certification a plus.
• Ability to navigate AutoCAD drawings with various viewer software packages (e.g., TrueView).
• Ability to read and interpret floor plans, blueprints, and installation drawings.
• Analytical and problem-solving skills.
• Organizational and project management skills.
• Working knowledge of all preferred vendor products (e.g., Teknion).
• Written and verbal communication skills with the ability to influence multiple stakeholders at all levels of the organization.
• Ability to develop and sustain productive customer relationships.
• Ability to lead and engage a work team to deliver results and achieve project objectives in a timely manner.
• Ability to identify project and sales opportunities to drive company revenue.
• Travel within a given market or geography 50–75%; additional travel outside the market may be required for certain projects.
• Ability to work in all-weather conditions and in a safety-sensitive work environment.
• Ability to perform work in construction environments.
• Valid driver’s license and own transportation.
• Familiarity with all phases of commercial furniture projects for scheduling purposes.

Skills

• Microsoft Excel, Word, and Outlook.
• Microsoft PowerPoint and Project (a plus).
• Personable and presentable at all times.
• Self-starter with the ability to make decisions in a timely manner.
• Able to take direction well and execute efficiently and effectively.
• Flexible with respect to change initiatives.

Pay

The salary range for this role is $65,000/year to $71,000/year, with adjustments made to comply with all state and local minimum wage requirements.

Benefits

The company offers a competitive benefits package, including a 401(k), along with opportunities for growth within the organization. You may also be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.