Furniture Project Specialist

About the role

This will be a hybrid position. To be considered, candidates must be local to Grand Prairie, TX or Itasca, IL and available to work in the local office four days per week (Monday–Thursday) and remote one day per week (Friday).

Responsibilities

• Act as point-of-contact throughout project process.
• Align appropriate internal and/or subcontracted resources to accomplish the work.
• Schedule and coordinate all installation activities with sub-contractors and building resources.
• Review furniture installation plans with each contractor.
• Interface with appropriate parties to monitor product orders and schedule teardown of existing furniture, if required, to ensure timely delivery and installation.
• Provide customer service. Clearly convey accurate, thorough or relevant information related to status updates, problems and customer issues to sales team in a timely manner.
• Maintain complete and accurate record of the entire project (project folder) including approved plans, budgets and schedules, correspondences, product orders and acknowledgements, delivery tickets, labor timesheets, and subcontractor invoices.
• Execute and adhere to project timelines including order entry, production schedules, delivery and installation, and problem resolution.
• Communicate project status throughout the sales process.
• Identify project issues and provide cost effective solutions to insure project completion while minimizing gross profit erosion.
• Manage and monitor the furniture ordering process from ordering acknowledgements; creating all installation packets and forwarding to installation contractors; updating installation schedule dates; identifying back charges; managing punch lists; initiating the claims process for warranty issues; and tracking proof of deliveries.
• Participate in project planning and design meetings including internal detailed furniture design meetings and provide input as appropriate.
• Review final furniture plans along with designer for accuracy and completeness as related to request for proposal (RFP) information and/or site conditions.
• Assist with developing a furniture package in response to RFP.
• Participate in client presentation meetings and explain the project manager role throughout the projects duration.
• Develop a relationship with the client through consistent communication throughout the project gaining the client's confidence in the team's ability to fulfill client expectations.
• Research, craft and assemble all proposals and bids targeted to the customers' needs and requirements by collaborating with the sales team and OfficeMax subject matter experts. Proposals and bids may include pricing, discounts, installation cost.
• Monitor job-site throughout delivery and installation phases by communicating closely with onsite contacts.
• Attend construction meetings and provide information to general contractor to insure site readiness.
• Work with manufacturer's reps, warehouse staff, and internal team to resolve any problems in a timely manner.
• Schedule use of service elevators, loading docks, and parking facilities, and coordinate building access with appropriate building managers.
• Maintain a working knowledge of all OM Workspace preferred vendor products with the ability to offer immediate solutions to resolve unexpected site issues.

Qualifications

• Bachelor's degree or equivalent experience in Project Management or Design.
• Minimum 3 years of experience in construction or project management acquired through formal education, or 3–5 years on-the-job application.
• Equivalent to a Bachelor's degree in business administration or interior design.
• Ability to navigate through AutoCAD drawings with various viewer software packages (e.g. TrueView).
• Ability to read and interpret floor plans, blueprints and installation drawings.
• Analytical and problem solving skills.
• Organizational & Project Mgt skills.
• Working knowledge of all preferred vendor products (e.g., Teknion).
• Written and verbal communication skills with the ability to influence multiple stakeholders at all levels of the organization.
• Ability to develop and sustain productive customer relationships.
• Ability to lead and engage a work team to deliver results and achieve project objectives in a timely manner.
• Ability to identify project and sales opportunities to drive company revenue.
• Ability to travel within a given market or geography 50-75%, additional travel outside market will be required when projects warrant.
• Must be able to work in all-weather conditions and in a safety sensitive work environment.
• Must be able to perform work in construction environments.
• Must have a valid driver's license and own transportation.
• Familiarity with all phases of commercial furniture projects for scheduling purposes.
• Microsoft Excel, Word, and Outlook.
• Microsoft PowerPoint and Project a plus.
• Must be personable and presentable at all times.
• Must be a self-starter and able to make own decisions in timely manner.
• Able to take direction well and execute efficiently and effectively.
• Flexible with respect to change initiatives.

Skills

• Project management, safety training, and/or LEED certification a plus.

Benefits

• Competitive salaries.
• Benefits package which includes a 401(k) and more.
• Opportunities to move and grow within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.