Funeral Services Assistant (part-time)

About the role

Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations.

Responsibilities

• Meet the general public, answer questions, and provide information on funeral and cremation services and related topics
• Answer phones courteously and politely
• Assist on funeral, memorial, and other services or ceremonies as requested by funeral home clients and management
• Attend monthly staff meetings
• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families; ensure proper care and storage of any of these items
• Prepare documents related to services, cremations, and maintenance as directed by management
• Assist with respectful preparation of remains of the deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Perform office duties such as answering phones, operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system
• Run errands including floral delivery, picking up supplies, and documents
• Serve as an usher and may park cars or perform any transportation requirements
• Drive funeral home vehicles for services and picking up families
• Ensure refreshments are available where allowed by law
• Assist with visitations, memorial, and funeral services including visitation and chapel setup, dressing and casketing remains, and delivering family items and flowers
• Greet and receive client families and other persons entering the office for information and assistance
• Accommodate the needs of the family during a service and/or visitation
• Wash and clean funeral home vehicles and other client vehicles as required

Requirements

• High school diploma or equivalent
• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills, and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player