Funeral Services Assistant

About the role

Take directions from the Funeral Services Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service.

Responsibilities

• Assist with visitations & funeral services preparations
• Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center
• Use knowledge of cemetery lawns and gravesite locations to assist customers
• Set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests
• Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family
• Abside by the Company dress code and any department requests regarding work attire
• Actively participate in staff meetings
• Answer telephones using proper etiquette, and obtain first call and service information from families
• Maintain a positive working relationship with Company employees
• Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service
• Must be able to multi-task, set priorities, and organize work
• Complete all assignments and responsibilities as directed, and in a timely manner
• Adhere to Company policies, procedures, rules, and controls
• Adhere to safety rules and regulations, and report unsafe practices to management
• Handle customer complaints to provide satisfactory resolution
• Understand and achieve annual SMART goals
• Participate in training and skill development opportunities to improve competency and customer service
• May be asked to perform special tasks and assist other departments with various tasks when necessary
• Report to work on time and maintain standard attendance in accordance with company policy

Requirements

Previous customer service experience, funeral service experience preferred

High School Diploma or GED

Qualifications

• Ability to lift a minimum of 75 lbs
• CA Drivers’ License and good driving record
• Ability to read maps and follow directions
• Safely drive Company vehicles
• Excellent interpersonal relations skills
• Detail mindedness
• Problem solving skills
• Self-motivated and flexible
• Warmth, compassion, empathy
• Diplomacy under pressure
• Ability to multi-task, prioritize tasks, and differentiate level of importance
• High level of communication and listening skills
• Cultural sensitivity to the diverse community that Rose Hills serves
• Ability to work positively with other people
• Ability to accept instructions from co-workers
• Basic PC skill with MSWord and Outlook
• HBV vaccination
• Bilingual Chinese required

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pay

$20.00/hr - $23.00/hr

Schedule

Variable schedule: must be able to work evenings, weekends in addition to daytime hours