Funeral Service Assistant

About the role

Provides clerical and administrative assistance supporting funeral operations. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Responsibilities

• Meet the general public, answer questions and provide information on funeral and cremation information and other related topics.
• Answer phones courteously and in a polite manner.
• Assist on funeral, memorial and other services or ceremonies as requested by funeral home clients and management.
• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensure proper care and storage of any of these items.
• Prepare documents related to services, cremations, maintenance, as directed by management.
• Assist with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
• Perform office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc.
• Serve as an usher and may park cars or perform any transportation requirements.
• Drive Funeral Home vehicles for services and picking up families.
• Ensure refreshments are available where allowed by law.
• Assist with visitations, memorial and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Greet and receive client families and/or other persons entering the office for information and assistance.
• Accommodate the needs of the family during a service and/or visitation.
• Wash and clean funeral home vehicles and other client vehicles as required.
• Attendance at monthly staff meeting is expected.