Funeral Manager

About the role

Everstory Partners’ mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. The organization believes grief is a natural and beautiful part of the human experience and strives to provide compassionate, personalized support. The Funeral Manager will plan, organize, direct, and supervise the general activities of the funeral home, ensuring families receive all options during their time of need.

Responsibilities

• Direct all activities relating to funeral services, including preparation of funeral home facilities, supervision of funeral directors, and acting as an arranger when required.
• Supervise administrative and support services of the funeral home—embalming services, repair and maintenance, approval of expenditures, and collection of receivables.
• Plan and implement strategies to increase the client base, including direct involvement in marketing initiatives.
• Coordinate closely with governmental agencies and service organizations such as the Social Security Administration, Veterans Administration, coroner’s office, churches, florists, etc.
• Represent the company on all follow‑up services, handling customer complaints, legal matters, and contract preparations.
• Administer work schedules for all funeral home personnel.
• Deal directly with vendors of funeral service supplies and support merchandise.
• Maintain up‑to‑date knowledge of laws and policies relating to the funeral business.
• Perform embalming and other tasks assigned to the Funeral Director as needed.
• Other duties as assigned by management.

Core Competencies

• Compassion: Genuinely cares about people, is available to help, and demonstrates real empathy with the joys and pains of others.
• Customer Focus: Dedicated to meeting internal and external customer expectations, uses first‑hand feedback for improvements, and builds trust‑based relationships.
• Ethics and Values: Adheres to a strong set of core values, acts consistently with those values, and models ethical behavior.

Requirements

• 5+ years of experience in the operations of a funeral home.
• Licensed funeral director and embalmer, or ability to obtain a state license.
• Degree from an accredited school of embalming or mortuary science; a degree in business management or a related field is preferred.
• 1 year of supervisory or management experience.
• Proven leadership ability with excellent customer service, sales, and communication skills.
• Ability to supervise, motivate, and train personnel; adept at handling employee relations and performance issues.
• Confidence and professionalism in interacting with clients both over the phone and in person.
• Enjoys collaborating effectively with others in a team atmosphere.
• Valid driver’s license and access to a personal vehicle; mileage reimbursement provided for off‑site appointments, client meetings, and community events.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Base salary with a performance‑driven bonus plan tied to cemetery and funeral revenue.
• Medical, Dental, Vision, Life, AD&D, and Short‑Term Disability insurance.
• Tuition reimbursement.
• Anniversary award for each year of service.
• Career advancement and training through the Aspiring Managers Program.
• Everstory Cares – Employee Assistance Fund.
• Legend Award Program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.

Pay

Base salary $80,000 – $90,000, plus a performance‑driven bonus plan tied to cemetery and funeral revenue.