Funeral Home Location Leader

Overview & Responsibilities

Buys and maintains a strong “brand” by building relationships in the community, staying innovative with social media, i.e., Facebook, Instagram, and keeping the individual brand aligned with the business segments.

Ensures every client family is presented with all service and merchandise options - Every Family, Every Option, Every Time, communicating the importance of a differentiated guest experience by clearly articulating the value of ShareLife®.

Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.

Maintains customer service standards as implemented for appropriate brand/s.

Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot are adequately maintained.

Leads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locations.

Leads monthly and quarterly financial and business reviews with Team Members, drives revenue, sales, and business results.

Leads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, client families, and building are safe and secure.

PARTNERS WITH HOME OFFICE DEPARTMENT LEADERS, i.e., MARKETING, FINANCE, HUMAN RESOURCES, AND IT, BY MAINTAINING REGULAR ONGOING TWO-WAY COMMUNICATION.

IDENTIFIES POTENTIAL ACQUISITIONS.

CARRIES OUT OTHER ASSIGNED PROJECTS AND DUTIES, i.e., CAR WASHING, BUILDING/ EQUIPMENT REPAIR, AND PRE-NEED ARRANGEMENT PLANNING.

OVERSEES ALL TEAM MEMBERS PARTICIPATING IN SERVICES, ENSUREING THAT EACH TEAM MEMBER UNDERSTANDS THEIR ROLE AND PROFESSIONALLY REPRESENTS THE LOCATION.

LEADS AND OVERSEES ALL EMPLOYEE RELATIONS, i.e., STAFFING TO MEET BUSINESS NEEDS, ONBOARDING AND TRAINING OF NEW HIRES, TALENT REVIEW AND SUCCESSION PLANNING, COACHING AND DEVELOPMENT.

LEADS ALL LABOR-MANAGEMENT COMPONENTS FOR THE LOCATION/S TEAM MEMBERS, i.e., SCHEDULING, LABOR MARGINS, OT, TIMECARDS.

LEADS INITIAL TRANSFERS OF DECEDEDS, EMBALMS, DRESSES, COSMETIZES, CASKETS, AND PREPARES DEADLY ON A NEEDED BASIS (PER APPROPRIATE LICENSING) TO THE INSTRUCTIONS OBTAINED FROM THE FAMILY.

ENSURES PROPER PAPERS, INCLUDING PERMITS AND CERTIFICATES, ARE COMPLETED TIMELY AND IN ACCORDANCE WITH RELEVANT LAWS AND REGULATIONS.

SUPERVISES AND SUPPORTS FUNERAL SERVICES REGULARLY OVERSEES ALL POST-SERVICE FOLLOW-UP AS NEEDED, UNDERSTANDS FAMILY SURVEYS, AND CAN ADDRESS CONCERNS AND COMPLAINTS WITH THE FAMILY PROVIDING FEEDBACK.

UTILIZES SYSTEMS/TECHNOLOGY, i.e., ARRANGEMENT CONFERENCE TECHNOLOGY, TO REVIEW MERCHANDISE OPTIONS, ENTER CONTRACTS, AND COMPLETE NECESSARY FORMS DURING ARRANGEMENT CONVERSATION.

LEADS A TEAM OF FUNERAL DIRECTORS AND TEAM MEMBERS WITH THE ABILITY TO ADDRESS AND EFFECTIVELY RESOLVE CONCERNS AND COMPLAINTS, AND SUPPORT THE CUSTOMER INTERACTION EXPERIENCE WHILE BUILDING STRONG RELATIONSHIPS WITH PEERS AND DIRECT REPORTS.

WORKS IN EVENT PLANNING, i.e., CATERING, COMMUNITY EVENTS, GRAVESIDE, FUNERAL ARRANGEMENT, FLOWERS.

MANAGES ALL LABOR COST SYSTEMS EFFECTIVELY, i.e., KNOWLEDGE OF EFFECTIVE AND INEFFECTIVE SCHEDULING, MINIMIZING OT.

MANAGES TO CLEARLY UNDERSTAND AND USE VARIOUS FORMS OF TECHNOLOGY AND COMMUNICATIONS, i.e., ONLINE PORTALS, SOCIAL MEDIA, EMAIL, LIVE WEBINARS, TEXT, AND PHONE.

Required Education & Technical Skills

• High school diploma or the equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Experienced decedent care, i.e., embalming (per state requirements)
• Minimum of one to three years of management experience and the funeral industry combined is preferred
• Keep all licenses and continuing education requirements current and in good standing
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

Availability

Available to work on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence as needed.

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled